- Returns & Warranty
Returns & Warranty
Buy with confidence.
We stand behind what we sell, if you have a problem with any of our products, please get in contact with us.
Warranty - All of our products come with a full manufacturer's warranty of a mimimum 12months against defects.
Harsh Environment Disclaimer - Due to the potential harsh environment our products may be exposed to our Warranty does not cover surface rust, corrosion or neglect. Please see our Care & Maintenance section to learn how to prolong life, minimise surface rust and other maintenance related tips.
Exchanges, Returns & Refunds
Custom or Factory Direct Orders - Factory direct orders, custom orders or furniture manufactured to order are deemed as Final Sales and we cannot offer refunds or exchanges. Please contact us if you have a problem with your furniture and we will endevour to provide a satisfactory outcome.
Intention to Return Goods - As our products are large and bulky, all exchanges and return freight is at the expense of the buyer. If you wish to exchange, return or seek a refund on an item, please contact us strictly within 24hrs of reciept of item.
All returned goods must be returned:
— Within 10 days of delivery date
— In original condition and must not have been used or exposed to a marine/outdoor environment.
— With all original tags and packaging, in good condition.
— With a copy of your Order Number
— By Express Road (3-5 day) via our courier
We do not accept liability for shipping loss or damage of returned goods.
We're here to help
We take customer service seriously and expect you to have total confidence when buying from us - please free to contact us at anytime